Shipping and Cancellations
We offer free shipping across India. For Cash on Delivery (COD) orders, a 30% of the cart value is charged and rest can COD.
Yes, you can update your shipping address within 24–48 hours of placing your order. Please contact our customer service at +91 70111-05471 or email info@thecustomcraft.in. Once your order is dispatched, address changes are not possible.
Yes, we provide express shipping for faster delivery. Additional charges apply. For details, reach out to our customer service team at +91 70111-05471.
To cancel, contact our customer service immediately at +91 70111-05471 or info@thecustomcraft.in. Please note that orders in transit cannot be canceled.
No, there are no charges if the order is canceled before it is processed or shipped.
Yes! We offer gift wrapping for an additional fee. Share your requirements with us via email or call +91 70111-05471.
Delivery usually takes 7–10 business days across India. Times may vary due to weather, national holidays, or local events.
Orders, Cancellations & Refunds
No, orders cannot be canceled as all products are custom-made. Please double-check your order details (size, color, personalization, and shipping address) before completing your purchase.
We follow a No Refund Policy. Refunds are not provided for any orders.
If you receive a damaged or defective product, you are eligible for an exchange only. Read our exchange policy and please contact our team immediately for assistance.
Since our products are custom-made, modifications are not possible once the order is confirmed.