At The Custom Craft, we strive to ensure your satisfaction with every purchase. Please read our policy carefully to understand your rights and responsibilities.

Cancellation Policy

  • Orders once placed cannot be cancelled as our products are custom-made.
  • Please review your order details (size, color, personalization, shipping address) carefully before checkout.

Refund Policy

  • We follow a No Refund Policy.
  • Refunds will not be provided for any orders.
  • In case of a damaged or defective product, customers are eligible for an exchange only, as outlined below.

Contact Us

For any questions regarding this policy, please reach out:

The Custom Craft